Frequently Asked Questions

We’ve put together a list of the most commonly asked questions.

Find out more below

Your questions answered

Home Heating Oil

What is heating oil?

Heating oil is an alternative fuel source to electricity and gas, primarily used in heating oil boilers and oil-fired range cookers. It is a popular alternative source of energy for homes that are not connected to the national gas network. Heating oil is supplied by fuel tankers that are specially designed for making deliveries to homes. The tankers pump fuel into oil storage tanks usually located outside a property.

How do I know which heating oil tank I need for my property?

BD Fuels is happy to conduct a site visit and advise on the most suitable storage tank for your requirements. We offer a range of steel or plastic single skin or bunded tanks. Your specific circumstances will help dictate the type of tank required such as proximity to controlled or open water.

What type of heating oil do I need?

The majority of home heating oil boilers are fuelled by Kerosene (also known as Burning Oil or 28 Second Burning Oil). Some properties still use Gas Oil (also known as Red Diesel or 35 Second Burning Oil). Call us on 01889 270089 if you need clarification.

Do you do emergency, same-day deliveries?

Yes. We endeavour to get a delivery out as soon as we can in emergency situations.

Do I need to be in to receive a heating oil delivery?

No. Let us know in advance and we can deliver your heating oil whilst you are out as long as we have access. Any special delivery instructions should be given at the time of ordering.

I have restricted access to my property, can you still deliver to me?

Yes. Our friendly and experienced drivers will accommodate your needs. Please advise us of any issues when you place your order to allow us to prepare.

AdBlue

What is AdBlue?

AdBlue is a fuel additive required in modern diesel engines to conform to the latest EU emission regulations. Vaporised AdBlue is injected into the exhaust stream of a diesel engine and when the hot gases are combined with the AdBlue in the Selected Catalytic Reduction (SCR) system, it is broken down into pure nitrogen and pure water vapour which are then expelled via the exhaust pipe.

What makes AdBlue so special?

AdBlue is an extremely pure solution. Heavy duty vehicle manufacturers demand this level of purity of AdBlue, because of the warranty they give on their vehicles.

What is AdBlue’s storage life?

The maximum storage period is 2 years, under the condition of storage in the correct way. Since the product may already have been stored at our premise, we advise our customers that the maximum storage period is one year.

Have all heavy-duty vehicle manufacturers opted for Selected Catalytic Reduction (SCR) technology?

For Euro 4: no, not all manufacturers opted for SCR technology. MAN chose the EGR (Exhaust Gas Recirculation) technique and Scania decided in favour of the EGR technique for most of its models as well. All other manufacturers have chosen to use SCR technology at the stage of Euro 4.

For Euro 5: yes, all manufacturers – including MAN and Scania – have declared to implement the SCR technique, which uses AdBlue.

What are the advantages of the SCR technology?

Reliability: the SCR technique has proven to be absolutely reliable during extensive testing in the last few years.

Solution for the longer term: with SCR technology Euro 4 and Euro 5 standards can easily be met. New, still to be developed emission standards will also require this technology.

Less fuel consumption: due to the possibility of tuning the diesel engines in a more economical way, an average fuel saving of 5 % can be realised.

Tax reductions and subsidies: several European countries encourage compliance with Euro 4 and 5 standards by offering financial incentives. For instance, in Germany lowered road tolls result in a financial advantage of 2 to 3 Eurocents per kilometre.

What are the disadvantages of SCR technology?

You are obliged to use AdBlue.

The new vehicles are more expensive. But so are vehicles equipped with other techniques in order to comply with emission standards.

What happens when a truck drives without AdBlue?

The emission levels will be exceeded many times over; for the diesel engine has been tuned in a fuel optimized way, which has a negative impact on the NOx emission. For that reason, sensors are placed in the exhaust pipe to measure the NOx emission. The measurement results are stored in the OBDsystem (On Board Diagnostic) and are periodically controlled.

What is the best way of refuelling with AdBlue?

That depends on your personal situation. BDFuels will be happy to discuss the most convenient way for you.

If you wish to receive more information on SCR/AdBlue technology, contact on 01889 270088.

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